Order Cancellation

To cancel your order, e-mail us at info@bottlesnugglers.com. In your e-mail, include your order number, name, billing address, and items ordered. Within one business day, we will notify you if we were successful in canceling an order that has not yet entered our shipping department. An order is not canceled until you receive an e-mail confirming successful cancellation.

Returns

Bottle Snugglers® offers a 30-day satisfaction guarantee and return privilege. If within 30 days of receipt, you are not pleased with your order, please send it back to us in new condition and original packaging for an exchange or refund. Shipping and handling charges are not refundable. We cannot accept returns after 30 days of purchase.

When returning an item, send your return via a trackable service such as U.S. Priority Mail with delivery confirmation or UPS and insure it for your own protection, as we cannot be responsible for lost parcels. Be sure to maintain a copy of any tracking numbers in your records in case you need to contact us. Please include a brief note explaining your reason for return (i.e. shipping error, defective, damaged, not satisfied, changed mind, already received as gift).

For any refused delivery, shipping and handling charges are not refundable. In addition, refunds for all orders will be less our actual shipping cost if they exceed the amount that we charged you to ship your order.

Allow three weeks for your return to be processed. Refunds will be made only in the manner of original payment and only to the original card used. For credit cards, please allow one to two billing cycles for your refund to appear on your statement. For refund checks, please allow eight weeks.

Our address for returns is:
Bottle Snugglers
13245 Atlantic Blvd. #4316
Jacksonville, Florida 32225 U.S.A.

Lost orders

If you have not received your order and it is beyond our normal delivery time, or if you have reason to believe that your order is lost, please notify us by email at info@bottlesnugglers.com.

For all lost order reports, please include your order details, name, address, and phone number in your e-mail. We'll acknowledge your e-mail within one business day and let you know how we will resolve the issue. If you do not receive an acknowledgment within one business day, we have not received your e-mail.